Privacy Policy

1. Introduction

Welcome to Khana Anywhere. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mess aggregator platform, including both our customer and vendor applications.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. About Our Service

Khana Anywhere operates as a mess aggregator platform that connects customers with verified mess service providers for daily homely-cooked meals. Our platform features:

• Digital meal coupons and subscription management
• Pay-as-you-go options
• Access to 100+ verified mess providers
• Quality-assured homely-cooked food
• Various meal packages and subscription plans
• Support for both customers seeking meals and vendors providing mess services

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, and password
• Profile Information: Dietary preferences, delivery address, and meal preferences
• Payment Information: Credit/debit card details, UPI information, billing address (processed through secure payment gateways)
• Vendor Information: Business name, registration details, menu information, operating hours, bank account details for payments
• Communication Data: Feedback, support requests, and correspondence with our team

3.2 Information Collected Automatically

• Device Information: Device ID, operating system, app version, and device model
• Usage Data: App interactions, feature usage, meal ordering patterns, and preferences
• Location Data: GPS location for delivery services and finding nearby mess providers
• Technical Data: IP address, browser type, internet service provider, and crash reports

4. App Permissions Explained

Our applications request specific permissions to provide you with the best service. Here's why we need each permission:

5. How We Use Your Information

5.1 Service Delivery

• Process and manage meal subscriptions and orders
• Connect customers with appropriate mess providers
• Facilitate payments and issue digital meal coupons
• Provide customer support and resolve issues

5.2 Service Improvement

• Analyze usage patterns to enhance user experience
• Develop new features based on user needs
• Ensure quality standards across mess providers
• Personalize meal recommendations based on preferences

5.3 Communication

• Send transaction confirmations and order updates
• Provide meal reminders and subscription notifications
• Share promotional offers and new mess provider information (with consent)
• Deliver important service announcements

5.4 Safety and Security

• Verify user and vendor identities
• Prevent fraud and unauthorized access
• Comply with legal obligations and regulations
• Enforce our Terms of Service

6. Information Sharing and Disclosure

We share your information only in the following circumstances:

6.1 With Service Providers

• Mess Providers: Name, delivery address, meal preferences, and contact number for order fulfillment
• Payment Processors: Payment information for transaction processing (encrypted and secure)
• Delivery Partners: Name, address, and contact for meal delivery (if applicable)
• Analytics Providers: Anonymized usage data for service improvement

6.2 Legal Requirements

We may disclose information when required by law, court order, or government regulations, or to protect our rights and safety.

6.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

6.4 With Your Consent

We will share your information for any other purpose with your explicit consent.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Payment Processing: PCI-DSS compliant payment gateways
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic assessment of our security infrastructure
• Secure Development: Following best practices in application development

8. Your Rights and Choices

8.1 Access and Update

You can access and update your personal information through your account settings in the app.

8.2 Data Portability

Request a copy of your personal data in a structured, machine-readable format.

8.3 Account Deletion

You have the right to request deletion of your account and associated personal information, subject to legal retention requirements. To request account deletion, please use our dedicated account deletion form:

Request Account Deletion

Upon receiving your request, we will process it within 30 days. Please note that certain information may be retained as required by law or for legitimate business purposes.

8.4 Marketing Communications

Opt-out of promotional emails and notifications through app settings or by contacting us.

8.5 Location Services

Disable location permissions through your device settings (may affect service functionality).

8.6 Cookies

Manage cookie preferences through your browser settings when using our website.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will promptly delete it.

10. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active Account Data: Retained while your account is active
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Marketing Data: Retained until you opt-out
• Legal Compliance Data: Retained as required by applicable laws

11. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. The "Last Updated" date at the top indicates the latest revision.

13. Contact Us

14. Consent and Acceptance

By using Khana Anywhere services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your continued use of our services constitutes your ongoing consent to our data practices as described herein.